Grievance Process

COMPLAINTS - GRIEVANCES - CONCERNS

For Parents & Students

Informal Complaint Process

The Board encourages students and parents to discuss their concerns with the appropriate
teacher, principal, or other campus administrator who has the authority to address the concerns.
Concerns should be expressed as soon as possible to allow early resolution at the lowest possible
administrative level.

CONTACT THE STAFF MEMBER

The most direct route to resolving a concern is to confer directly with the person involved
(principal, teacher, coach, etc.).

CONTACT THE CAMPUS ADMINISTRATOR

The principals are responsible for the school’s operation. Explanations of policies and
procedures and all types of campus information are available in campus administration offices.
School administrators are available through email, phone, and in-person communication.

CONTACT THE LEADERSHIP OFFICE

If the issue is unresolved after talking with the school’s principal, contact the Superintendent’s
Office (432) 639-2512 EXT. 101 or [email protected]

FORMAL GRIEVANCE AND COMPLAINT PROCESS

A student or parent may initiate the formal process by timely filing a written complaint form. In
most circumstances, students and parents shall file Level One complaints with the campus
principal.

Formal complaints must be filed within 15 days of the date the student or parent first knew, or
with reasonable diligence should have known, of the decision or action giving rise to the
complaint or grievance.

Even after initiating the formal complaint process, students and parents are encouraged to seek
informal resolution of their concerns. A student or parent whose concerns are resolved may
withdraw a formal complaint at any time.

If the student or parent has not received the relief requested from the formal complaint at Level 2
or if the time for a response has expired, the student or parent may submit a Level 3
Parent/Students Appeal form to appeal the decision to the Board.